March 3 AL!VE Academy, 1 PM E: Navigating Difficult Situations: Effective Solutions for Everyday Challenges Presented by Beth Steinhorn
Navigating Difficult Situations: Effective Solutions for Everyday Challenges Volunteers who over commit and under deliver. Individuals who don’t follow protocols – but never in front of you. A colleague who resists working with volunteers. A Board member who views volunteers as merely free labor. We all encounter difficult situations at some point. Add in the challenge of hundreds of unique personalities, and we are bound to encounter sticky situations on a regular basis. Learn how to address some of the most common challenging situations, gain strategies to avoid such situations in the future, take the emotion out of tricky conversations, and protect your organization’s best interests while getting the most out of volunteer contributions.
About our Presenter: Beth Steinhorn, President, VQ Volunteer Strategies
Beth partners with organizations and their leadership to increase their impact through strategic and innovative engagement. The author of multiple books and articles on strategic volunteer engagement, she is a popular speaker and trainer, known for her interactive and inspiring presentations. As a thought leader, Beth regularly participates in the national dialogue about volunteerism and engagement. As a Service Enterprise Trainer, she has also trained and supported dozens of organizations to become certified Service Enterprises. Prior to becoming a consultant, Beth worked as an executive director and marketing director for education and faith-based organizations and spent years working with museums as an educator, manager, and anthropologist.
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